System Development & Support Lead (Self-Employed Contract, Part-time)
Position Type: Free-lance/Self-Employed Contract, Part-Time (10–20 hours/week)
Reports To: Executive Director
Location: Remote within Canada
Start Date: As soon as possible
Position Overview
The System Development & Support Lead is responsible for the operation, improvement, and governance of AITC-C’s national digital platforms, including the educator/volunteer Portal, internal staff systems, and national reporting tools. This contract role blends hands-on user support with leadership in system development, vendor coordination, and committee facilitation. The contractor ensures smooth day-to-day operations while driving continuous improvement, supporting national governance, and strengthening the digital infrastructure that serves over 30,000 educators, volunteers and staff across Canada.
Key Responsibilities
- Help Desk & User Support
• Respond to educator, volunteer, and staff support tickets promptly and professionally.
• Troubleshoot login issues, account access, and platform navigation.
• Provide clear, simple-language guidance to users with varying technical comfort levels.
• Escalate complex issues to the vendor or Manager as needed.
• Identify recurring issues and convert them into development insights or training needs.
- System Administration
• Manage account creation, role assignments, and deactivation of former staff, educators or volunteers.
• Support configuration changes, permissions updates, and workflow adjustments. • Maintain national documentation, FAQs, and user guides.
- Data Quality & Reporting. Conduct routine data audits to ensure accuracy, completeness, and consistency across Canada. • Support staff in running reports, exporting data, and interpreting data.
• Monitor system performance and proactively flag issues or opportunities for improvement.
• Assist with data cleanup projects, tagging, and taxonomy alignment.
• Prepare monthly or quarterly usage summaries for internal reporting and governance.
- Training & Onboarding Support
- • Support staff in navigating and completing training.
• Advise on training development based on assessed areas of need. • Provide one-on-one or small-group support for new features or workflows. • Support the maintenance of bilingual (EN/FR) training resources.
5. System Development Leadership
• Lead coordination of development tasks, enhancements, and feature refinements. • Translate user needs, recurring issues, and workflow gaps into clear development requirements. • Prepare structured tickets for the vendor, including replication steps, screenshots, and impact statements.
• Conduct and coordinate pre-release testing (UAT) to ensure new features meet national workflows, accessibility standards, and governance requirements.
• Maintain version control documentation, including release notes, change logs, and updated training materials.
• Monitor system usage patterns and recommend development priorities based on data and user experience.
• Ensure development work aligns with national governance, security expectations, and long-term system strategy.
- Vendor Coordination
• Act as the primary day-to-day contact for the system vendor.
• Coordinate development timelines, clarifications, testing cycles, and release schedules.
• Ensure vendor deliverables meet national requirements, accessibility standards, and governance expectations.
• Track outstanding tickets, bugs, and feature requests, ensuring timely follow-up and resolution.
Qualifications
• Experience in system administration, help desk support, or technical operations.
• Experience working with data sets, running reports, and ensuring data accuracy across systems.
• Experience coordinating development tasks or working with external vendors.
• Strong problem-solving skills and comfortable troubleshooting technical issues.
• Excellent communication skills, including the ability to explain technical concepts simply.
• High attention to detail and commitment to data accuracy.
• Ability to lead meetings, synthesize feedback, and manage competing priorities.
• Familiarity with CRM-style systems, user management, or ticketing platforms.
• Bilingualism (English/French) is an asset.
Work Environment & Expectations
• This is a self-employed contract position with flexible hours (10–20 hours/week).
• Responsiveness required during core business hours.
• Remote work with reliable internet access.
• Contractor must provide their own equipment and workspace.
• Collaboration with national and provincial teams is required.
• Work must align with AITC-C’s governance, security, and confidentiality standards.
How to Apply
Please send your resume and cover letter to careers@aitc-canada.ca.
Agriculture in the Classroom Canada is committed to diversity and inclusion in our workplace. We welcome applications from individuals of all backgrounds and experiences.
